Resources

On-line Reports

1999

• OECD: Impact of the Emerging Information Society on the Policy Development Process and Democratic Quality

2000

• European Commission: e-Europe 2002 Action Plan

2001

• Accenture: Governments Closing Gap between Political Rhetoric and eGovernment Reality
• Booz Allen and Hamilton: eGovernment - What is the Impact on Responsible Leadership? Excerpts from a Panel Discussion at the World Economic Forum
• Booz Allen and Hamilton: eGovernment Maturity Model: From Assessment to Action
• Inside Politics: Global eGovernment Survey
• OECD: PUMA Policy Brief No. 8. The Hidden Threat to eGovernment: Avoiding Large Government IT Failures
• OECD: PUMA Policy Brief No 9. Government of the Future

2002

• Accenture: eGovernment Leadership – Realizing the Vision
• Booz Allen Hamilton: The World's Most Effective Policies for the e-Economy
• CIO Council: Value Measuring Methodology: How-to-Guide
• Journal of Human Development: Measuring the Technology Achievement of Nations and the Capacity to Participate in the Network Age
• European Commission: Web-based Survey on Electronic Public Services in Europe - First Measurement
• European Commission: Web-based Survey on Electronic Public Services in Europe - Second Measurement
• European Commission: e-Europe Benchmarking Report
• European Commission: Communication from the Commission on e-Europe 2005: An Information Society for All
• InfoDev and the Centre for Democracy and Technology: The eGovernment Handbook
• Inside Politics: Global eGovernment Report
• Pacific Council on International Policy: Roadmap for eGovernment in the Developing World: 10 Questions eGovernment Leaders Should Ask Themselves
• UNPEDA/ASPA: Benchmarking eGovernment: A Global Perspective

2003

• Accenture: eGovernment Leadership: Engaging the Customer
• Australian Government Information Management Office: eGovernment Benefits Study
• CID: The Networked Readiness of Nations
• CID: The Networked Readiness Index: Measuring the Preparedness of Nations for the Networked World
• Commonwealth Centre for e-Governance: The Changing Role of the Citizen in the e-Governance and e-Democracy Equation
• DTI: Business in the Information Age, International Benchmarking Study
• Economist Intelligence Unit: The 2003 e-Readiness Rankings: A White Paper from the Economist Intelligence Unit
• European Commission: Online Availability of Public Services: How is Europe Progressing? Web-based Survey on Electronic Public Services - Report of the Fourth Measurement
• European Commission: Top of the Web 2003 – Survey on Quality and Usage of Public e-Services
• European Commission: Communication from the Commission on the Role of eGovernment for Europe's Future
• European Commission: eGovernment in Europe: The State of Affairs
• European Commission: Study on target infrastructure for delivering pan-European eGovernment services
• European Commission: Multi-channel delivery of eGovernment services (pdf)
• European Commission: The e-Procurement Action Plan (pdf)
• Inside Politics: Global eGovernment Report
• International Telecommunications Union : World Telecommunication Development Report 2003: Access Indicators for the Information Society.  7th edition - Executive Summary
• National Electronic Commerce Co-ordinating Council: Maximising Revenues and Saving Costs through eGovernment: Success Stories in the Public Sector
• OECD: Challenges for eGovernment Development
• OECD: The eGovernment Imperative
• OECD: Policy Brief: Checklist for eGovernment Leaders
• RAND: Benchmarking eGovernment in Europe and the U.S
• Socitm: Managing eGovernment – A Discussion Paper
• The e-Governance Institute and the Global e-Policy eGovernment Institute: Digital Governance in Municipalities Worldwide - An Assessment of Municipal Web Sites Throughout the World
• TNS: Government Online: An International Perspective
• UN: World Public Sector Report: eGovernment at the Crossroads
• UN: Global eGovernment Readiness Report: Towards Access for Opportunity
• World Economic Forum: Crafting the Environment for Networked Readiness

2004

• Accenture: eGovernment Leadership: High Performance, Maximum Value
• Centre de Recherche Public Gabriel Lippmann: Interoperability of eGovernment systems (pdf)
• Economist Intelligence Unit: The 2004 e-Readiness Rankings: A White Paper from the Economist Intelligence Unit
• Economist Intelligence Unit: eGovernment in Central Europe: Rethinking Public Administration
• EJISDC: eGovernment for Developing Countries: Opportunities and Challenges
• ESOMAR: Government Online: A Multi Country Study of eGovernment Usage
• EUPAN: Does eGovernment Pay Off?
• EUPAN: Key Principles of Interoperability Architecture
• European Commission: Online Availability of Public Services: How is Europe Progressing? Web based Survey on Electronic Public Services - Report of the Fifth Measurement
• European Commission: Top of the Web 2004 - User Satisfaction and Usage Survey of eGovernment Services
• e-Europe eGovernment Subgroup: CoBrA Recommendations on eGovernment Beyond 2005
• European Commission: Communication from the Commission on the Challenges for the European Information Society beyond 2005
• European Commission: e-Europe Progress Report
• European Commission: European Interoperability Framework for Pan- European eGovernment
• European Commission: Connecting Europe at High Speed – National Broadband Strategies
• European Commission: e-Europe 2005: an Update
• European Commission: e-Europe 2005: Mid Term Review
• European Commission: Communication from the Commission on e-Accessibility
• European Commission: Information Society Benchmarking Report (pdf)
• European Institute of Public Administration: Organisational Changes, Skills and the Role of Leadership required by eGovernment (pdf)
• Inside Politics: Global eGovernment Report
• Ministry of Economic Affairs: Rethinking the European ICT Agenda: Ten ICT Breakthroughs for Reaching Lisbon Goals
• UN: Global eGovernment Readiness Report: Towards Access for Opportunity
• Vodafone: The European Union and its eGovernment Development Policy
• European Commission: eGovernment in the EU in the next decade: the vision and key challenges

2005

• Accenture: Leadership in Customer Service: New Expectations, New Experiences
• Economist Intelligence Unit: The 2005 e-Readiness Rankings: A White Paper from the Economist Intelligence Unit
• European Commission: eGovernment in the Member States of the European Union
• European Commission: Communication from the Commission on i2010 – A European Information Society for Growth and Employment
• SAP: e-Europe 2005: A Study of the Alignment of the New Member States and the Candidate Countries
• UNDESA: Understanding Knowledge Societies
• World Bank: e-Strategies Monitoring and Evaluation Toolkit
• European Commission:Study in Stakeholder Requirements for pan-European eGovernment Services
• UNDESA: Global eGovernment Readiness Report 2005: from eGovernment to e-Inclusion

2006

• Accenture: Leadership in Customer Service: Building the Trust
• European Commission: Your Voice on eGovernment 2010 Online Public Consultation Report (pdf)
• European Commission: Interoperability for Pan-European Services (pdf)
• European Commission: i2010 eGovernment Action Plan: Accelerating eGovernment in Europe for the Benefit of All (pdf)
• European Commission: Online Availability of Public Services: How is Europe Progressing? Web based Survey on Electronic Public Services - Report of the Sixth Measurement
• Inside Politics: Global eGovernment Report
• The E-Governance Institute: Digital Governance in Municipalities Worldwide - A Longitudinal Assessment of Municipal Websites Throughout the World (pdf)

2007

• Economist Intelligence Unit: The 2007 e-Readiness Rankings: Raising the Bar
• European Commission: Annual Information Society Report 2007 (pdf)
• European Commission: The User Challenge Benchmarking the Supply of Online Public Services – Report on the Seventh Measurement (pdf)
• Inside Politics: Global eGovernment Report